Shipping Policy

Shipping Policy

At VibranteShop, we are committed to delivering your order accurately and promptly. This policy outlines our shipping procedures, timelines, and responsibilities for both domestic United States shipments and international cross-border deliveries from our Hong Kong fulfillment center.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days. You will receive an email notification with your tracking number once your order has been shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the items in your cart. Many of our products, including our popular decorative frames, offer free standard shipping to the contiguous United States. For other items or expedited services, rates are provided transparently during checkout. Delivery estimates are as follows:

• Standard Shipping (US): 7–14 business days after processing.
• Expedited Shipping (US): 3–7 business days (additional fee applies).
• International Shipping (outside US): 10–25 business days, depending on destination and customs clearance.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, such as weather, carrier delays, or customs inspections.

Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly from the carrier’s website. For international orders, tracking may be limited once the package leaves Hong Kong; however, we provide the best available tracking information.

Customs, Duties & Taxes

For orders shipped to destinations outside of Hong Kong, including the United States, your package may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the buyer and are not included in the shipping cost paid at checkout. Customs policies vary by country, and we recommend contacting your local customs office for more information. We cannot be held responsible for delays caused by customs processing.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at hktongyuda22@163.com or call 15916345660. While we will do our best to accommodate changes, we cannot guarantee modifications once the package has been processed or shipped. In such cases, additional fees may apply to reroute the package.

Lost or Damaged Packages

We take great care in packaging your items to ensure they arrive in perfect condition. If your package is lost in transit or arrives damaged, please notify us within 7 days of the expected delivery date. We will work with the carrier to initiate a claim and, if confirmed, offer a replacement or refund. Please retain all original packaging and documentation for damage claims.

Split Shipments

Orders containing multiple items may be shipped from our Hong Kong warehouse in separate packages to ensure faster delivery. You will receive separate tracking numbers for each shipment. No additional shipping fees will be charged for split shipments beyond the original shipping cost quoted at checkout.

International Shipping

As a Hong Kong-based company, we ship worldwide, including to the United States. All international orders are dispatched from our Hong Kong facility. Delivery times to the US are generally 10–25 business days, subject to customs clearance. Buyers are responsible for any import duties or taxes. We are not responsible for carrier delays or customs holds.

Contact Us

If you have any questions about our shipping policy or need assistance with an existing order, please contact our customer support team:

• Email: hktongyuda22@163.com
• Phone: 15916345660
• Address: FLAT 1011E 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG

We aim to respond to all inquiries within 24 business hours.