Privacy Policy

Privacy Policy

VibranteShop (operated by ONG KONG TONGYUDA TRADING CO., LIMITED) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. Please read this policy carefully. If you do not agree with our practices, do not use our services.

Information We Collect

We collect information you provide directly, such as when you create an account, place an order, subscribe to our newsletter, or contact customer support. This includes your name, email address, shipping address, phone number, payment details (processed via PayPal or credit card), and any preferences you share. We also automatically collect certain information when you browse our site, including IP address, browser type, device information, pages viewed, and cookies (see Cookie section below).

How We Use Your Information

We use your personal data to process and fulfill your orders, including payment authorization via PayPal or card processors, shipping, and delivery updates. We also use it to communicate with you about your orders, respond to inquiries, send marketing emails (with your consent), improve our website, and comply with legal obligations. We may use aggregated, anonymized data for analytics and business development.

Payment Processing

We do not store full credit card numbers. All payment transactions are processed through third-party payment gateways, such as PayPal and secure card processors, that comply with PCI-DSS standards. Your payment data is encrypted and handled directly by these providers. We receive only confirmation of payment and the last four digits of your card for reference.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device. We use essential cookies for site functionality, analytics cookies (e.g., Google Analytics) to understand how you interact with our site, and marketing cookies to deliver relevant advertisements. You can control cookie settings through your browser. Disabling cookies may affect site performance.

Email Communications

If you opt in to our newsletter, we will send you promotional emails about new products, special offers, and updates. You can unsubscribe at any time using the link provided in each email. We also send transactional emails related to your orders (e.g., order confirmations, shipping notifications) that are necessary for service delivery.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal compliance, and dispute resolution. Typically, order-related data is kept for the duration required by tax and accounting laws (e.g., 7 years). Marketing data is kept until you opt out. You may request deletion of your data as described below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Access to personal data is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

If you are a US resident, you have the right to access, correct, or delete your personal data held by us. You may also request that we restrict processing of your data or object to processing for marketing purposes. To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Third-Party Services

We may share your personal data with trusted third parties who assist us in operating our store, such as payment processors, shipping carriers (e.g., USPS, FedEx, UPS), and analytics providers. These parties are contractually obligated to use your data only for the specified purposes and to maintain confidentiality. We do not sell your personal information to third parties.

Cross-Border Data Transfer

As an international company based in Hong Kong, your data may be transferred to and processed in Hong Kong and the United States. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws. By using our services, you consent to such transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: hktongyuda22@163.com
• Phone: 15916345660
• Mailing Address: ONG KONG TONGYUDA TRADING CO., LIMITED, FLAT 1011E 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG

We aim to respond to all inquiries within 48 hours.