Contact Us
Contact Us
We’re here to help with any questions about your order, our products, or your shopping experience. VibranteShop is operated by ONG KONG TONGYUDA TRADING CO., LIMITED, a Hong Kong based company serving customers in the United States and worldwide. Below you’ll find our contact details and what to expect when you reach out.
Customer Support
Our support team handles inquiries related to order status, shipping, returns, product information, and account assistance. We aim to respond to all messages within 24 hours during business days. For faster service, please include your order number (if applicable) and a clear description of your question.
Send us an email at hktongyuda22@163.com. We check this inbox regularly and will reply as soon as possible. Please allow 1–2 business days for a detailed response.
Phone
You can call us at 15916345660. Please note that this is a Hong Kong number. International calling charges may apply. Our phone hours are Monday to Friday, 9:00 AM to 6:00 PM Hong Kong Time (HKT). For the fastest support, we recommend emailing us if you’re outside those hours.
Business Address
ONG KONG TONGYUDA TRADING CO., LIMITED
FLAT 1011E 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG
This address is for correspondence only. We do not accept returns or walk‑in visitors at this location. Please refer to our Returns Policy for the correct return procedure.
Order & Payment Inquiries
For questions about payment methods, order processing, or PayPal transactions, our email support is your best contact. We process all payments securely through PayPal and major credit cards. If you need to update your shipping address or check your order status, please email us with your order number and we’ll assist you promptly.
We Value Your Trust
Your satisfaction is important to us. Whether you have a product question before purchase or need help after your order arrives, don’t hesitate to get in touch. We look forward to helping you find the perfect household essentials.